Inside the NewMind Neurofeedback Community: Support Beyond the Software

“If there is something deeper you don’t understand, you have that ability to reach out to Newmind’s community and ask questions.” 

~Tracy Lefebvre, Clinician

When clinicians begin working with neurofeedback, they quickly realize it’s more than just learning how to place sensors or interpret brain maps. The real challenge often lies in the day-to-day realities: selecting the right protocol for a complex case, explaining the process to a hesitant client, troubleshooting a session that didn’t go as planned, or figuring out how to attract clients in the first place. These aren’t questions a software manual can answer. What makes the difference is access—to support, to mentorship, to other clinicians who’ve been there too.

NewMind Technologies understands that. While the platform itself is intuitive and powerful, it’s what surrounds the software that sets it apart. Clinicians don’t just receive a system—they join a working community. That includes expert-led onboarding, weekly learning sessions, peer collaboration, business coaching, and the kind of human support that makes providers feel like they’re part of something built for their long-term success.

But those results aren’t just a function of the technology. They’re the product of a structure designed to support the clinician behind the screen. This post explores ten key ways NewMind’s neurofeedback community helps practitioners thrive—not just technically, but professionally and personally. Whether you’re a seasoned provider or just getting started, these support systems are designed to help you serve your clients better and grow your practice with clarity and confidence.

 

When You Want to Feel Connected to a Neurofeedback Community

1. Three-Times-Weekly Live “Lunch & Learn” Sessions
   
   Connection starts with consistency, and few things are more consistent than NewMind’sLunch & Learn sessions. Hosted live three times a week, these interactive events invite providers to ask questions, walk through cases, explore new research, and learn directly from experienced field experts. These sessions are casual but content-rich—and they’re open to all active users. Sara Deveau, owner of Aroostook Brain Training, explains just how important the Lunch & Learns are to her success:

I have the opportunity three times a week to continue my learning with the NewMind Lunch & Learns. Whether it is a theoretical discussion, looking at research, discussing the logistics of neurofeedback or a map interpretation . . . I always learn new things.  It’s a community of supportive, knowledgeable and informed people, who collectively share their knowledge and are happy to do so. It’s a safe place to ask questions. And the opportunity to continuously learn are vast and readily accessible. 

2. Access to the Practitioner Listserv (300+ members)
   NewMind’s email-based listserv is a lesser-known gem of its neurofeedback ecosystem. With over 300 clinicians, it serves as a private space for providers to share case questions, post helpful resources, and tap into collective experience. It’s also a place where real friendships and professional relationships are formed—something often missing in solo or small-group practices. Cathy River, a NewMind clinician, describes how the NewMind listserv has made her a better provider: “You’re also able to access a listserv with other providers where people ask questions, but people also present information. . . . So I’m always continually getting more information that makes me a better provider.”
3. Direct Access to Founders & Research Leaders
   Many companies are faceless. Few platforms offer consistent, real-time access to leadership. But NewMind providers routinely interact with founders like Dr. Richard Soutar and Shawn Bearden during Lunch & Learns, mentoring calls, and onboarding sessions. This kind of access to leadership fosters an unusually transparent, responsive culture. When the people behind the product are just as available as support staff, trust deepens.

“I truly believe in the importance of providers having direct access to company leaders to openly seek advice and share their honest feedback. We’re here for you and in this together.”

When You’re Trying to Grow a Practice

4. Marketing & Business Growth Support (“Marketing Matters”)
   NewMind hosts Marketing Matters—a live session focused on helping clinicians grow their practice. Topics include how to write your website copy, where to market neurofeedback ethically and effectively, how to build a referral base, and what to do when business stalls. And it doesn’t stop with advice: clinicians also get access to a library of customizable marketing materials that can be downloaded and used immediately. According to Reagan Philips, founder of Noonday Therapeutic Center, it’s a game-changer: “The results we’ve seen using NewMind have been transformative.” 
5. Self-Guided Online BCIA and NBCC/APA CEU Accredited Academy
   For those pursuing certification or continuing education, theNewMind Academy provides structured, self-paced modules accredited by BCIA, NBCC, and APA. Whether you’re just learning how to interpret a brain map or looking to strengthen your understanding of clinical protocols, the Academy supports growth across your career arc—within a broader neurofeedback community of lifelong learners. Get started with neurofeedback certification today.
6. Hands-On Educational Workshops
   Sometimes, the best learning happens face-to-face—or at least in real time.NewMind’s workshops offer live, hands-on training led by seasoned professionals. These events provide space to ask questions, troubleshoot cases, and sharpen skills in a collaborative environment, whether in-person or online.

When You Need Expert-Level Guidance

7. Structured 9-Session Onboarding with Personalized Support
   NewMind’s onboarding is not a one-call welcome. It’s a 9-session experience designed to help clinicians build confidence from day one. The program includes a kickoff call, brain map setup, reporting and assessment tools,training software walkthroughs, home-use guidance, business support, a live integration session with Dr. Soutar, and a final check-in with the CEO. It’s this level of depth that prompted Bobbi Sanchez, MA, to say: “NewMind is easy to use, easy to understand, and designed primarily for the practitioner.”

8. Personalized BCIA-Accredited Mentoring & Coaching
   Need more support after onboarding? NewMind offers1:1 mentoring with BCIA-accredited coaches who can help with clinical casework, supervision hours, and system mastery. These sessions are collaborative, not didactic—giving providers space to grow within the guardrails of a strong professional neurofeedback community.
9. On-Demand Library of Hundreds of Hours of Recorded Sessions
   Missed a Lunch & Learn? Want to revisit a case discussion from three months ago? Want to rewatch an expert talk? Every Lunch & Learn, expert talk, and training walk-through is recorded and archived for future viewing. This growing video library, available via theNewMind YouTube channel, gives providers hundreds of hours of clinical, business, and technical insight—available any time. Whether you missed a session or want to revisit a favorite case discussion, the archive is always open.

When You Just Need Answers from Your Neurofeedback Community

10. Live, Lifetime Support
    Even the best systems hit the occasional snag. NewMind offers live support and lifetime access, ensuring providers get help whenever they need it—whether it’s a technical question, protocol guidance, or a report-generation issue. Having real people available—day in, day out—reinforces that clinicians are part of a supportive neurofeedback community, not just customers. And unlike most software companies that fade after the sale, NewMind offers lifetime support—at no extra charge. That means clinicians always have someone to turn to, whether it’s day one or year five. Cathy River, another NewMind clinician, extoles the value of NewMind’s best-in-class support: “Education is key, delivery of services, and the attention everyone pays with technical support is invaluable. Especially if you sometimes feel clueless . . . and they just treat you with profound respect. And it is so nice. So wonderful.”

The NewMind Community Is the Difference

In short, clinicians in the neurofeedback field often wear many hats: technician, interpreter, marketer, sales rep, educator, and sometimes even counselor. It’s not a role that can—or should—be done in isolation. What NewMind offers isn’t just tools. It’s a structure built around human connection, practical guidance, and shared success. Clinician Judy Prichason sums it up best:

“What it has made me feel is that I’m not a lone wolf working. I’m not by myself. I have a collegial support network behind me.”

But the NewMind community does so much more than provide a support network: it enables clinicians to optimize their practice. In fact, according to clinician Todd Dody, NewMind’s community empowers clinicians to deliver life-changing results for their clients: “The most gratifying thing is being able to reconnect clients’ brain pathways and they get their life back.”

This kind of transformation doesn’t come from software alone. It requires a system that supports the person doing the work. And it requires a community that treats clinicians like collaborators, not customers.

NewMind’s approach is built on a simple idea: clinicians do their best work when they’re supported—by experts, peers, mentors, and leadership who care. Whether you’re new to the field or looking to expand, this community isn’t something extra. It’s the foundation.

To explore how this community could support your work, visitnewmind.tech.